Help
Something has gone wrong. Where do you go?
Most questions are answered by a screen in PayMe that shows the actual record - what PayMe holds, what it is waiting for, and what it has not checked with anybody. Start with the closest match below.
I cannot sign in
A forgotten password, an authenticator app on a phone you no longer have, or recovery codes you cannot find.
Registering my company
Where an application has got to, what PayMe still needs from you, and what CIPC has said.
Open your registration - you will be asked to sign in first.
The registration service fee
What PayMe charges for helping with a registration, what CIPC charges separately, and whether a payment has been recorded against your application.
Open your registration - you will be asked to sign in first.
Documents I have uploaded
What PayMe holds for the company, when something you recorded expires, and why a file could not be used.
Open the Business Vault - you will be asked to sign in first.
What government buyers ask for
The published requirements PayMe has read, what it holds against each of them, and what it has not checked with anybody.
Open Government Ready - you will be asked to sign in first.
An unpaid government invoice
A case, its invoices, what is outstanding, and what PayMe makes of the delay.
Open your cases - you will be asked to sign in first.
A tender I am working on
An opportunity you recorded, its closing date, and the requirements you are preparing against it.
Open your tenders - you will be asked to sign in first.
Something else
Anything the screens above do not cover, including a change to your organisation or a problem with the product itself. A person at PayMe reads every ticket and replies.
Open a support ticket - you will be asked to sign in first.
You have lost your authenticator app AND your recovery codes
If you still have a recovery code, use it - signing in with one is immediate, and you can set up a new authenticator app afterwards. This is for when both are gone.
PayMe can help, and it is deliberately slow. To ask, you need the account’s email address and its password. PayMe then emails that address, somebody at PayMe reviews the request, and if it is approved there is a waiting period before you can finish - which is there so that the real account holder has time to stop it if the request was not theirs.
Nobody at PayMe can turn two-step verification off for you. Approving a request does not remove anything. What it does is let you remove it, with the account password and a link PayMe sends to the account address - so a PayMe staff member on their own cannot get into anybody’s account, and neither can somebody who has only read your email.
An unreviewed request stops working on its own after 7 days.
PayMe will never telephone you, email you or message you asking for a verification code, a recovery code or your password. Nobody at PayMe can see any of them, and nobody at PayMe can turn two-step verification off for you.
Writing to a person
This PayMe deployment has no support address set up yet, so there is nothing here to write to. The screens above still work and still show you what PayMe holds.